Privacy Policy

Privacy Policy

Arnicare® Australia is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.


What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways, including:
  • Correspondence (email, telephone, or website inquiries)
  • Via our website at www.Arnicare®aus.com
  • From cookies on our website
  • From publicly available sources
  • From third parties

We collect your Personal Information for the primary purpose of providing our services to you, answering inquiries, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional body, criminal record, or health information.
Sensitive information will only be used by us:
  • For the primary purpose for which it was obtained.
  • For a secondary purpose directly related to the primary purpose.
  • With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances, including the following:
  • To third parties where you consent to the use or disclosure.
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be stored in client files, which will be kept for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Arnicare® Australia does not charge a fee for access requests but may charge an administrative fee for providing copies of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not accurate or current, please contact us as soon as possible so we can update our records and continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and will be updated on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Arnicare® Australia Email: info@Arnicare®aus.com Phone: 0407 002 410